WHAT’S IT ALL ABOUT
Trust has overtaken price when your customers make a consideration on which hospitality venue they’re looking to visit – January 2020.
Customers are less likely to choose something new that they are unfamiliar with and more likely to stick with an old favourite or a brand that they know and love.
Good quality food and service remain high on the agenda for customers when they’re choosing where to drink or dine.
“2020 was a year of survival within the hospitality industry, but 2021 will be the year where the sector paid much closer attention to the customer in order to attain repeat business.”
THE FULL ARTICLE
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